Support

Parchi has no accounts and no servers, so there is nothing to reset or recover online. Your records live only on your iPhone.

Common questions

• Restore a purchase: open the app, go to the Settings tab, then Restore purchases.
• Moving to a new iPhone: restore from an encrypted iCloud or computer backup, or use Apple's phone-to-phone transfer. Photos and their key move with the backup. Without a backup, records and photos on the old phone cannot be recovered.
• Cancel the yearly plan: iPhone Settings, your name, Subscriptions.
• Something was read wrongly: tap the field on the review screen and correct it before saving.

Step by step help for every screen is in the user guide.

Contact

Write to support@getparchi.com. Include your iPhone model, the iOS version and what you were doing. Please do not attach photos of your papers. If a paper is the problem, describe it instead.

This is a one-person business, so replies can take a day or two.